MySBA Project

Overview

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Ask

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Design a citizen-facing portal to bring certifications, loans, and business resources all into an easy-to-use central hub.

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The Problem

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As a small business owner, accessing loans, certifications, and learning resources from the U.S. Small Business Administration can feel complicated. Currently, there are over 8 different tools available, but none offer a unified experience, leaving users to navigate multiple platforms to find what they need.​

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My Role & The Team

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I held the User Experience Designer role before being promoted to Lead User Experience Designer. At the inception of the project, there was a Design Team Lead, a Design Strategy Consultant, and a User Researcher. These roles dropped off as the product matured and I assumed the Design Team Lead's responsibilities.

 

Outside the design team, I primarily collaborated with agency partners, four developers, the Chief Architect, and our QA Lead.

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Constraints

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UI had to use the US Web Design System, a visually limited design system from the US government. Since reducing development time was a high priority design was constrained to using this limited system.

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It was up to other parties to make data available to us. This often left me with limited ability to build out features.

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The Paperwork Reduction Act limits user research in government to only 9 participants.

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Bureaucracy! It's government after all. 

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Tools

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Figma, Figjam, Mural, Jira, Adobe Creative Suite, Github

 

Duration

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Late 2023 - 2024